CLIENTMulti-Showroom Furniture Retailer
LOCATIONGujarat, India
SCOPE0 Phases · 0 Modules
TYPEComplete Business System
THE CHALLENGEA furniture retailer with 3 showrooms across Gujarat had zero digital memory. Staff couldn't recognize returning customers. Leads from Instagram, Google, and walk-ins leaked into separate WhatsApp chats with no tracking. There was no sales pipeline, no performance data, and no way for the owner to see what was happening across locations without calling each manager.
PHASE 1 — SHIPPEDConsent-based face recognition at showroom entries that identifies returning customers and alerts staff on WhatsApp. A custom CRM with omnichannel lead capture (Instagram, Facebook, Google, walk-in). An AI WhatsApp assistant that speaks Hindi, Gujarati, and Hinglish — grounded on the live catalog with real pricing. Automatic salesperson assignment and a real-time sales pipeline dashboard.
PHASE 2 — IN BUILDThe quote-to-cash and production layer. Salespeople generate GST-compliant quotations that land in the customer's WhatsApp as PDFs with one-tap approval. Approved quotes become orders on a pipeline kanban. Payment schedules track advances and dues with automated WhatsApp reminders. On the factory side, every order item is assigned to a workshop and tracked stage-by-stage through a bilingual Gujarati–English PWA — with delay watchdogs and customer notifications the moment production starts, completes, or is ready for dispatch.